Legal Framework

Terms of Service.

Version 2.4 • Updated January 20, 2026

Manira provides a platform for local Ugandan merchants to showcase products. Important: We are a directory, not a retailer. All transactions, payments, and deliveries are handled directly between you and the independent seller via WhatsApp.

01. Our Role

Platform Boundaries

Manira acts as a bridge. We do not inspect, hold, or guarantee the quality of items. Each shop owner is an independent legal entity responsible for their own inventory, pricing accuracy, and business conduct in Kampala.

02. Connectivity

WhatsApp Terms

Clicking a "Buy" button initiates a WhatsApp chat. You agree to use the seller's contact information only for legitimate business inquiries. Manira does not monitor these chats and is not a party to any agreement made within WhatsApp.

03. Security & Payments

Delivery Logistics

Sellers coordinate their own riders (Boda-bodas). Manira is not liable for transport delays, damage during transit, or non-delivery of items.

Payment Safety

Critical Policy: Always Pay on Delivery. We strongly discourage sending Mobile Money deposits before seeing the physical product in your hands.

Acceptable Use

No counterfeit or illegal products.
No impersonation of brands or shops.
Accurate location tagging required.
Professional conduct at all times.

Have Questions?

Our support team is active 9AM - 6PM (EAT).

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